Terms & Conditions
PARTIES
Courses are provided by Certicademy Ltd. Throughout the terms and conditions that follow, “we”, “our” and “us” will be used to refer to Certicademy Ltd. “You” and “your” will be used to refer to the customer.
1. GENERAL
1.1 This page sets out the terms and conditions on which we supply you with an online course. Any purchases made from Certicademy Ltd will be subject to these terms. These Terms & Conditions should be read alongside, and in addition to, our Privacy Policy, which can be found at: https://certicademy.com/privacy-policy.
1.2 All liability for the use of your online account lies with you. We will not be held liable to improper access of your account due to sharing password or login details, or any improper activity conducted through your account. In the event that you lose or forget your login details, you should contact us immediately.
1.3 All information you provide to us should be complete and up-to-date, to your best possible knowledge. This includes your name, bank details, address and other contact information.
1.4 We reserve the right to suspend or otherwise terminate your access to our online learning platform at any time if you breach these terms. We will not terminate or cancel a purchase without reason, and you will not be charged for orders made cancelled due to other reasons.
1.5 We reserve the right to delete, change or otherwise amend any of the information contained within our courses or on our site at any time, without prior warning.
2. PAYMENTS
2.1 If you fail to make payments or your payment information expires, we will immediately suspend your access to our online learning platform until such time as the issue has been resolved.
2.2 We reserve the right to change the price of our courses at any time. However, any changes will not affect purchases which have already been made prior to the change.
3. ORDER AND DELIVERY OF THE COURSE
3.1 Any purchase made from Certicademy Ltd is deemed to be an agreement for completing the course following these terms.
3.2 You will have been deemed to have accepted the course upon purchase, except in the case of an obvious defect or error in the materials. However, nothing in these terms and conditions affects your statutory consumer rights.
4. SERVICES & INTELLECTUAL PROPERTY RIGHTS
4.1 It is the sole responsibility of you to arrange the issuing and electronic delivery of a certificate of achievement upon successful completion of the course. You will be eligible to order your certificate of achievement inside the course upon completion, but shall not receive the certificate automatically.
4.2. Certicademy UK is officially listed in the UK Register of Learning Providers UKRLP, as a British training provider with UKPRN number 10091333. Certicademy UK courses are based on the open content model, where access is provided to content provided by instructors and third parties on services maintained by third parties. Certicademy UK respects the intellectual property rights of third party content providers, in accordance with UK Copyright, Designs and Patents Act 1988. Usage of third party content do not imply any official endorsement, or responsibility on the third party, or a relationship with Certicademy UK. Certicademy UK does not grant academic degrees, or academy credit for the completion of training courses. All trademarks not owned by Certicademy UK that appear in any service are the property of their respective owners.
4.3 All intellectual property rights of the course materials are owned by their respective training providers or instructors.
5. LOGIN DETAILS
5.1 When granted access to our online courses you agree that your login details will be kept secure and not shared with any another party. You agree not to share access to our courses with any other party, and to comply at all times with the terms set out in this agreement. Failure to do so may result in the suspension and termination of your account.
6. THIRD PARTY CONTENT
6.1 We provide links to or materials from third party websites, mainly You Tube relevant to your course subject. When you click these links you agree that we are not responsible for the content of these sites or materials, and cannot be held liable for any misadventure that may occur while accessing them.
6.2 Certicademy Ltd is not responsible for the content provided by third parties. Information gained from third party sites should be independently verified by you, as we neither endorse nor guarantee its veracity or accuracy.
6.3 Security, privacy policies and terms and conditions of third party sites may differ from those of Certicademy Ltd The onus is on you to read and agree to the security, privacy policies and terms and conditions when accessing third party sites.
7. REFUND & CANCELLATIONS
7.1 You have the right to cancel your purchase and request a full refund within a period of fourteen calendar days following the date of the purchase, as outlined in Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2020. Please note if you have already finished more than 2 of your lessons from inside a course then you are not eligible to get a refund. Also, there is are refunds granted or issued if you made certificate orders.
7.2 Should you wish to cancel a purchase you must contact us as soon as possible by email at help@certicademy.com
8. CERTIFICATION
8.1 To obtain a certificate for individual courses you have to complete the certificate request form in the end of the course.
9. TERMINATION
9.1 We reserve the right to terminate your purchase, account, and the agreements set out in these terms and conditions at any time. Your account may be terminated if you are found to be in breach of the terms and conditions set out with regards to payment and intellectual property, or improper access of your account.
9.2 You are also entitled to terminate your purchase, account, and the agreements set out in these terms and conditions at any time, as detailed in clause 7 (cancellation) above.
10. LIMITATION OF LIABILITY
10.1 Any direct losses which arise from our own negligence or any other cause shall be limited to the price of your course.
10.2 We are not liable for indirect losses or damage (including but not excluded to loss of profits, data, revenue or opportunities) which you may suffer by using our services, whether the cause is found to be in breach of these terms or not.
10.3 Course information may be updated at any time. We attempt to ensure all information is accurate at time of publication. We hold no responsibility for key information changing following or during your study, and we are not liable for any loss incurred as referenced above.
10.4 We accept no liability for issues accessing the online learning platform which result from faults in your internet connection, network or related equipment.
10.5 Certicademy Ltd reserves the right to amend prices, information and course materials at any time without informing you.
11. USE OF YOUR DATA
11.1 Any personal data we collect during the course of your study will only be used in accordance with the Data Protection Act 2018. We will take the appropriate measures to keep your data secure. Your personal information will only be shared with third parties with your express permission, but we may use your contact details to contact you for any matter relating to courses.
11.2 Data provided by you during your study may be used to provide credit, prevent fraud, confirm your identity, or to prevent money laundering.
12. COMPLAINTS HANDLING PROCEDURE & PRINCIPLES
12.1. Certicademy UK welcomes complaints as a way of putting things right and improving service. We aim to be responsible and accountable for complaint handling, and to ensure learning from complaints is used to improve service.
12.2. We’re sorry if you feel the need to complain. We want to hear from you because telling us gives us the chance to put things right for you, and improve what we do for others. Whichever way you complain to us, we’ll take notice. You can formally complain by email at help@certicademy.com, or by other forms of contact available at the contact us page (click here).
12.3. When you contact us to make a complaint, we’ll investigate it fully and let you know what will happen next. So, to help us investigate your complaint, please tell us your name, order number (if any), and describe your complaint as well as your desired outcome to make it right.
12.4. We’ll acknowledge receiving your complaint within 1 business day. We’ll try to resolve your complaint immediately, within 1-3 business days. Don’t worry though, if this is the case, we’ll write to you to let you know why we need longer. We’ll respond maximum within 15 days. We may contact you to ask for clarification or to discuss options with you.
12.5. In our response will tell you what we have found, what we will do and why we came to that conclusion. If you’re still unhappy, you are more than welcome to respond to our reply, to carry the matter forward.
12.6. In all cases we would promise to ensure that the complaints procedure is simple and clear, involving as few steps as possible. We will deal with complaints promptly, avoiding unnecessary delay. We will treat complainants sensitively and in a way that takes account of their needs. We will investigate complaints thoroughly and fairly, basing our decisions on the available facts and evidence. We will put things right, provide apologies and remedies, as well as compensations where they’re due. We believe that good complaint handling is not limited to providing an individual remedy to the complainant: but that we should ensure that all feedback and lessons learnt from complaints contribute to service improvement.